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At xello.shop, we want you to feel confident in every purchase. If something isn’t right, we offer a straightforward return and refund process.

30-Day Return Window
You may request a return within 30 days of receiving your order. Items must be unused, in original condition, and in original packaging.

Non-Returnable Items
For hygiene or safety reasons, certain items may not be eligible for return. This includes:

Personalized or custom-made products

Perishable goods

Items marked as final sale

Return Process
To initiate a return, contact us at info@xello.shop with:

Your order number

Reason for return

Photos (if applicable)

Once approved, we will provide return instructions.

Refunds
After receiving and inspecting your return:

Approved refunds are issued to your original payment method

Processing time: 5–10 business days

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery for a replacement or full refund.